This is my life – A Tech Writer after Hurricane Irma
This is my life.
I get up, go to work, and solve problems.
Most of the problems are documents, procedures, and processes.
But today, this is a new challenge.
Today, I have to help my co-worker.
Driving through the scraps of trees and branches scattered on the street, in lawns, and in gutters, the path to work is a labyrinth of fearful fathers, angry mothers, and desperate college kids.
Between the ragged textures and rain-stained windshield, I find relief by tuning into 104.7.
As Q105 plays another song by Journey, I wonder how faithful things would work out today.
Would Cindy finally stop worrying about her son and accept God will step in and help?
I park and plop down on my desk and listen to my messages.
TECO needs this information for the power outages off Gandy.
VERIZON is down in Temple Terrace, Egypt Lake, Channelside, Westchase, and Carrollwood.
Our intranet is down.
Our sharepoint is down.
I go to my desk and go over the details.
I smile and repeat my mantra for the day.
This is my life.
I pull out my phone and browse my emails and Cindy knocks on my door, “Come on Miggy, we got a meeting in five.”
As we walk, Cindy’s conversation races from Project Milestones, the hiccups, and just how far behind the hurricane put us.
The more she talks, I realize she’s not concerned about work, she’s concerned about her son.
“How is your son doing?”
“I’m not sure, we lost contact after we had that big argument and now, he’s not returning my calls.”
Her eyes water a bit and I slow down and point at the water fountain, “you remember when he pushed the button too hard and he messed up the floor and people were slipping on the water after the Town Hall?”
She forces a laugh, but she’s not doing well.
I push her back to work, “Don’t worry about the meeting today, I’ll do the minutes and give you a break.”
She said thanks and we walk into the meeting.
I grab my pen, sit beside Cindy, and the lights dim and the VP goes over the problems we have right now.
The biggest problems are customers with Home Insurance Claims, then the next batch are those with Auto Insurance Claims, and then the Property damage claims. She explains that FEMA gave her direction, but it’s not sufficient, and she sighs, “anyone got any great ideas?”
My hand shoots up, “I think that we should segment our teams against the first responders and piggyback off their lead and from there, we can match our workload against theirs and at least, have a better direction.”
She rubs her chin, her bane softly bounces, and she rubs her chin again, “Hmmm, you might have something there. Well, that’s all I have for today people and we’ll talk about this tomorrow, now go and help somebody.”
As we walk from the conference room, I explain to Cindy my plan.
“Cindy, I got this covered, you should take an early lunch and go find your son and let him know that you were not at him, but at work. It’s ironic though, isn’t it? We’re at work and you can’t stop thinking about him.”
“Miggy, I’m really not getting it why you volunteered our team for that huge workload?”
“I got faith that things will work out.”
“Work out? Don’t you know we’ve got thousands of claims on our desk.”
“But you got one son, those claims will be there after lunch.”
“Ha ha ha ha, now you spitting out hallmark lines, I told you a thousand times, you should’ve been a copywriter.”
Cindy’s eyes dart behind me and I know what that means, the VP is approaching.
“Miggy and Cindy, ha, you sound like a bad folk acoustic band! Just got off the phone with TECO, they need a rep from your team out in the field.”
“That wouldn’t happen to be off Gandy?”
“Wow Miggy, how did you know?”
“It just seemed like that’s where Cindy needs to go.”
As the VP walks away, Cindy pauses and sighs, “How freaky is that? What’s the chance of that happening? Now I gotta get my stuff and get outta here.”
I stop her, give her stuff and her eyes GROW like excited yeast in an oven. “Oh My God, you always remember to get my bag after the meeting, thanks and I’m outta here.”
“Before you leave, can we do a quick prayer, just to see if it works.”
“You know what, I’ve been meaning to go with you, but since you got me a break from here, I’ll try it now.”
I grab her hand and she holds mine, a bit tight.
I say a short prayer and as we finish, she looks at me and manages to smile. “I hope my son knows how much. . .”
RING, RING, RING!
She smiles, “who’s calling me this early?”
She reaches into her bag and pulls out her phone, “Oh My God, how weird is that, It’s him.”
“And I’ll bet that he’s off Gandy where the TECO people are.”
She holds up her finger and speaks and then eyes me with a mother’s WARMTH, “That’s really weird, he’s stuck in traffic by TECO. Wow, I don’t know what to say. I guess it’s time for me to come and worship with you.”
“Don’t worry about it, go hug your son and help TECO assess the damage off Henderson and Himes. Ha, you know what’s really funny, remember when we played darts at Pete’s Place and the lights went out.”
She smiles and shakes her head, “Thank you.”
As she walks away, I listen to her voice go up and down like the new ride at Busch Gardens and her happiness bounces off the walls as she disappears outside in the rain.
A mother’s warm smile and big heart is enough to burn away the blemishes of bad memories.
And Cindy’s is so BIG right now, I’m certain the rain will be nice and get out of her way.
I tune into Q105 and the Fray sing about how to save a life.
I don’t know what that feels like, but I do know I just helped a mom know that her life is going to be ok.
I lean back in my chair and smile.
This is my life.
And it’s a good one.